
Pizza Hut Classic: Retro fun ruined by non-English-speaking staff, indifferent customer service
Photo by Andrew Chapados/Blaze News
Word salad
For a Pizza Hut Classic ruined by modern belief systems, look no farther than north of the border, in the Toronto suburb of Scarborough.
While the restaurant did include the iconic chandeliers and some of the retro furnishings, it did not have old soda fountains or the memorable menus spotted at other locations. Instead, this unique eatery represented a new (low) standard of lackluster customer service, coupled with sprinklings of unfettered immigration policy.
These accommodations, or lack there of, will surely split customers down political lines. Yes, there are retro red Pepsi cups, but the waitress who literally speaks no English may fill that cup with Diet Pepsi with ice instead of “water with no ice.”
Is there a salad bar? Yes. Is the salad bar limited to plain lettuce and croutons? Also yes. Were there pieces of lettuce dropped in the ranch dressing (the only available dressing) for the duration of the visit? Definitely.
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Photo by Andrew Chapados/Blaze News
Meat and greet
A steady rotation of cheese, deluxe, and Hawaiian pizza was only broken up by one couple’s complaints about the lack of variety. A manager — also largely unintelligible in her speech — replied first with a refusal to change the rotation. Strangely, about 10 minutes later, she eventually brought out two meat lovers’ pizzas, in an apparent act of defiance.
The damaged seating in the restaurant combined with a chip out of the “Hut” portion of the building’s exterior revealed years-old paint and, along with it, a yearning for more care to be given. A restaurant that could be so nostalgic, but ruined by the apparent comforts of a district that has voted Liberal in its last three federal elections for a woman from the U.K. who holds citizenship in three countries, including Pakistan.
“I wanted to go to a dine-in, because in most places, including the U.K., you can’t do that now,” said reporter Lewis Brackpool, who visited the location. He added, “I come to one, and what do you know — it sucks.”
In at a massive discount due to the exchange rate, Brackpool could not help but feel like many who are from the area: that what had been promised was robbed.
The experience can be summed up in the words of an anonymous would-be customer who, upon seeing a commercial of what a Pizza Hut buffet looked like in the 1990s in comparison to the location in question, said, “They took this from us.”
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